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Blogbeiträge zum Thema usersnap
Testing Product Names for SaaS: How to Choose Names for New Features
Having a great SaaS name places you in a great location on this map, closer to your target customers and farther away from your competitors, which is exactly what your unique brand needs. Choosing the best name for your SaaS product can delicately posi...
Web DevelopmentTrack feature requests & read customer feedback on Slack: what we do at Usersnap
Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. You want to know the needs and new ideas from your customers. So you love hopping onto different pages to hunt them down, hitting F5 to refresh the list ...
Website FeedbackCustomer Feedback And ExperienceWeb DevelopmentTop 6 Translation Management Tools for Software Builders
As a business, we’re regularly trying new products and tools to help us with our software development. Especially when building customer-centric products, the software text matters. Providing software in our customer’s native language impac...
Web DevelopmentCX Manager vs. Customer Support: What’s the difference, and why you need both
You’re probably already aware that customer support is important for digital companies. According to Entrepreneur, great customer support strengthens your company’s brand, opens doors for partnerships, and increases retention — which is 5 times m...
Customer SupportCustomer Feedback And Experience50 Inspirational Quotes on Customer Experience to Guide Your Way
Customer experience is a topic that almost anyone can relate to. Yet it’s not easy at all to do a cracking job. If you’re just starting out in CX, or you’re feeling a bit lost on the way, here are 50 to-the-point quotes on customer experien...
Customer Feedback and ExperienceThe State of Customer Experience Report – CX statistics to help you move in the right direction
It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. We must say – it’s been such an exhilarating journey so far! For research purposes, we talked to many experts, interviewed a large number of p...
Customer SupportCustomer Feedback and ExperienceHere’s what you missed at Usersnap’s Customer-Centric Growth Virtual Summit 2020
Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth, set sail on May 20th 2020. In case you’ve missed it, replays of all 49 talks are still available for the following month. We’re also here to do a recap for the hottest topics ...
Customer SupportCustomer Feedback and ExperienceUsersnap Updates12 Easy-to-apply Tips To Boost Customer Feedback Response Rate
Are you having a hard time scaling your customer feedback response rate? You’re not alone. Getting customers to respond to feedback requests is a challenge for businesses of all stripes. According to Customer Experience Magazine, only 1 out of ev...
Website FeedbackCustomer-Centric Transformation with Power of Feedback – Talk @ Journey to CX Summit
This article is an adaptation of Klaus-M. Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Replays of all 50 talks available now till June 2020. Collecting customer feedback is the magic that turned our company into a mo...
Customer Feedback and Experience